Return Policy
We will only pay for shipping cost if the return is a result of our error.
Refunds
Once your return is received and inspected, we will email you to confirm receipt. We will also inform you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will be automatically applied via your original method of payment. Please allow up to 14 days for refunds to be issued as it may take some time for your refund to be processed.
Exchanges
We will only replace items that are defective or damaged. If you need to exchange it for the same item, please send us an email at info@nebula-naturals.com
Shipping
To return your product, please mail to:
43824 20th St W #1734
Lancaster, CA 93534
You are liable for shipping cost for returns if the item is not defective. Shipping cost are non-refundable. If you qualify for a refund, the cost of return shipping will be deducted from your refund.
WE ARE NOT RESPONSIBLE FOR ABANDONED, STOLEN, OR MISSING PACKAGES MARKED DELIVERED BY THE CARRIER.